Frequently Asked Questions
We have collected together a number of frequently asked questions. If you have a question that is not covered here, please do not hesitate to get in touch by email at MQGem support.
Questions about the MQGem Company
Where is your company located?
We are based in Tauranga, New Zealand, however we support customers all over the world.
What do you do?
We produce various tools that help IBM MQ users and administrators. We also supply training about IBM MQ.
How should we contact you?
Our various contact details can be found here.
Can we call you?
I am sorry but we don't provide a telephone number.
What are your company identifiers?
The following values identify our company in various registers.
- New Zealand Companies Office - Company number 6618073
- New Zealand Companies Office - NZBN 9429046523501
- New Zealand Companies Office - GST number 124-726-468
- Global LEI 98450080AB90E9CSA072
New to MQGem Software
Can I try the products before I buy?
Yes. In fact, we would recommend it. Contact us to request a 1-month, no obligation, trial licence.
How do I convince my management to pay for your products?
When making a case to purchase a software product, consider aspects such as cost, time savings, quality, and employee satisfaction. We have created a Business Case document to help you.
Do you have customer testimonials?
Yes. You can see what some customers say about our products here.
Which product should I use, there seems to be an overlap in function?
There are common tasks that MQ Administrators have to regularly undertake. This ensures that users don’t have to switch context to complete tasks. Refer to the product datasheets for more details.
| Task | Product |
|---|---|
| Move messages to another queue | ✓ |
| Copy messages to another queue | ✓ |
| Delete a single message from a queue | ✓ |
| Delete all messages from a queue | ✓ |
| Unload messages from a queue to a file in QLOAD format | ✓ |
| Load messages from a file in QLOAD format to a queue | ✓ |
| Display formatted messages | ✓ |
| Display message data in hex | ✓ |
Licence related questions
On what basis is MQGem software licenced?
All MQGem software is licenced as a subscription. Prices are calculated pro-rata from the annual price.
| Licence Type | Description |
|---|---|
| Emerald | single machine for a single userid |
| Sapphire | one userid on any machine |
| Ruby | any user on a single machine |
| Diamond | any user on any machine at a single site |
| Enterprise | any user on any machine across all sites |
Where can I read the licence agreement terms?
Licence agreement terms are displayed when you download a product. If you want to read them in advance, PDF versions are available at the following links:
Questions about purchasing MQGem Software products
Are there any volume discounts?
If you have multiple sites, then three sites can be covered for the cost of two Diamond licences.
| Number of sites | Number of Diamond Licences Required |
|---|---|
| 1 | 1 |
| 2 | 2 |
| 3 | 2 |
| 4 or more | 3 |
What is your refund policy?
We offer a pro-rata refund should you decide you no longer wish to use the software.
Can I buy MQGem products in my home currency?
All quotes and invoices from MQGem are provided in two currencies, New Zealand Dollars (NZD) and your currency.
Questions about our software and IBM MQ
What version of IBM MQ must I have to run any MQGem Software product?
All MQGem Software products support connecting to all currently supported IBM MQ versions.
What are the installation pre-requisites to run MQGem Software products?
MQGem Software products require an IBM MQ installation and the ncurses libraries on Unix platforms (MQSCX only).
What do I do if the software doesn't work as expected?
Ensure you are using the latest version of the software. Contact us if issues persist.
How can I request new features in the software?
Contact us with your request.
Training related questions
How do I get access to your online training?
Send an email to our Training address and we will create you an ID on our learning platform.
Can I trial online training before I buy?
We have a free training module, 'MQG-101-00: First steps with IBM MQ', provided free of charge.